Deberes y responsabilidades
1. Serve as the first point of contact by managing the front desk, greeting families and visitors, and responding to incoming phone calls and inquiries
2. Perform core administrative functions including filing, data entry, document management, appointment scheduling, and inventory tracking
3. Provide administrative and scheduling support to the Chief Operating Officer (COO) and Service Coordinator, including coordination of family appointments and program activities
4. Prepare and assist with correspondence, reports, and presentations to support organizational operations
5. Maintain accurate records through the use of computerized systems and databases, ensuring timely and compliant data entry
6. Deliver high-quality customer service by ensuring proper sign-in/sign-out procedures and a welcoming, professional environment
7. Support program operations by assisting staff with tasks such as new family orientation, room checks, and completion of required documentation as needed
8. Monitor inventory levels and coordinate ordering of office and program supplies to ensure continuity of operations
Requisitos
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Human Services, or a related field preferred
Minimum of 1–3 years of administrative, office support, or customer service experience required
Experience working in a human services, shelter, healthcare, or nonprofit environment preferred
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with database systems, data entry, and electronic recordkeeping
Excellent written and verbal communication skills, including professional phone and email etiquette
Demonstrated ability to maintain confidentiality and handle sensitive information in a professional manner
Strong attention to detail and accuracy in documentation, scheduling, and reporting
Ability to work both independently and collaboratively as part of a multidisciplinary team
Professional demeanor with a strong customer service orientation when interacting with families, staff, and external partners
Ability to adapt to changing priorities and support operational needs, including coverage of front desk responsibilities and open shifts as needed
Reliable attendance and punctuality in alignment with organizational expectations
Conocimientos, HABILIDADES y competencias